Supplying superior products to our customers is our top priority.
Ensuring the utmost in product quality is a very high priority at Chromalox. Superior quality means producing a single component, or an entire system, that meets or exceeds our customers’ expectations. It also means shipping the right product, to the right customer, in the right quantity, on-time.
In every market we serve, across every continent on the globe, we aim to achieve 100% satisfaction -- building a strong, loyal, and ever-expanding customer base. Regardless of geographic location, our customers expect the same level of quality, reliability, service, and safety. Meeting these expectations requires the rigorous application of systems and methodologies that support standardization throughout the entire company.
We believe that in order to build a strong manufacturing "house", we must first lay a solid foundation of visual management techniques, strict adherance to standards, elimination of waste, teamwork, and clearly defined goals. Upon this strong foundation are the essential building blocks which comprise the support columns of lean manufacturing, employee satisfaction, and attention to quality. As illustrated below, it takes many building blocks to build a strong manufacturing organization, and to achieve our ultimate goal of customer satisfaction.
The Chromalox Building Blocks of Manufacturing Excellence