Chromalox Privacy Statement

Chromalox respects your privacy. Chromalox does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security and is only used to facilitate your business relationship with Chromalox.

Information Collection

Chromalox will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this information is requested when registering for the site, requesting a particular service, making a purchase, communicating with Chromalox, or entering a giveaway or sweepstakes. Examples of such information are: name, postal address, e-mail address, phone number, industry, channel, and product interests.

Use of Information

Chromalox, in many parts of the world, utilizes a  representative network for best meeting your personal needs on a local level. These representative  companies have access to much of the same information as Chromalox concerning customer-specific information. As a result, for the exclusive purposes of privacy issues and access to personal information, these  representatives are not considered to be a third party, but rather, are considred to be part of the Chromalox organization in order to provide you with a higher level of service.

The Personal Information described above will be collected by Chromalox and any of its direct representative organization. Personal Information is used by Chromalox to assist in serving you more effectively. Personal Information is also used by Chromalox to improve the content of our Internet System, to customize the content and/or layout of our pages for each individual customer, to notify customers about updates to our website, and/or to contact customers for marketing purposes.

Chromalox may sell or share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but Chromalox does not sell or share any information at the individual customer level.

Chromalox may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Chromalox or the Chromalox Internet System; (b) protect and defend the rights or property of Chromalox, the site or the users of the Chromalox Internet System, and (c) act under exigent circumstances to protect the personal safety of users of Chromalox, the Chromalox Internet System or the public.

Reviewing and Updating Information

Whenever possible, Chromalox will provide you with the means to ensure that your Personal Information is correct and current. You may update your contact information at 800-443-2640.

To request that your Personal Information be removed from Chromalox's database, or to request that Chromalox no longer solicit you either by e-mail, telephone, regular mail or by any other means, please contact Chromalox directly at 800-443-2640 and request any such action. Please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.


Chromalox uses a feature of your Web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive. Chromalox creates and then uses these cookie files to track your clicks as you go through the Chromalox Web site.

Currently, Chromalox  uses cookies to keep track of usage statistics, to tell us whether you have visited previously, and to help us determine whether you came from a particular Internet link or banner advertisement.

Cookies may also be used to help to save and retrieve information used on the Chromalox site such as contact information, preferences, saving you from having to re-enter this information upon every visit to the Chromalox Internet System. Cookies cannot be used by Chromalox to retrieve any personal information about you. Chromalox does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

Activity Logging

The Chromalox.com website, as do most websites, writes to a log file common activity information such as IP addresses and browser types for systems administration purposes. These logs will be analyzed to constantly improve the value of the materials available to you on the website.

Contact Us

We use email links located on the "contact us" page to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.

If at any time you believe that a Chromalox site has not adhered to these principles, please notify Chromalox and we will use all commercially reasonable efforts to promptly determine and correct the problem.

Modification of This Privacy Statement

Chromalox reserves the right, at its discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. By using this site, you are agreeing to the terms set forth in Chromalox's Privacy Policy. Your continued use of this site following the posting of changes to these terms will mean that you accept those changes.

Copyright and Trademark Information
Copyright © 2010 Chromalox. All rights reserved. Except as otherwise indicated elsewhere in this web site, with respect to particular portion, file, or documents is hereby authorized to view, copy, print, and distribute this document subject to the following conditions: The document may be used for informational, non-commercial purposes only. Any copy of the document or portion thereof must include this copyright notice. Chromalox reserves the right to revoke such authorization at any time, and any such use shall be discontinued upon written notice from Chromalox.
General Information
The facts and the recommendations made in this publication are based on our own research and the research of others, and are believed to be accurate. We cannot anticipate all conditions under which this information and our products, or the products of other manufacturers in combination with our products, may be used. We accept no responsibility for results obtained by the application of this information or the safety and suitability of our products, either alone or in combination with other products. Users are advised to make their own tests to determine the safety and suitability of each such product or product combination for their own purposes.
Linking Policy Statement

User Policy - Outbound Linking Policy Statement:

Any link (including hyperlinks, buttons or referral devices of any kind) used on this or any other Chromalox web page is provided for the use and convenience of the visitor. The appearance of a link on this or any other Chromalox web page does not constitute an endorsement, recommendation, or certification by Chromalox, nor should the presence of a link in any way be construed as a suggestion that the site has any relationship with Chromalox.

So You Want to Link to Chromalox Web Pages?

Chromalox encourages links to our pages, and many people have asked for a logo to use as a link. To ensure proper usage of our trademark/brand identity, we've presented one of them below for use in linking to our pages. All we ask is that you agree to follow a few simple rules when using our linking trademark/brand identity. If you have any questions, or have a proposed use that is not in strict conformance with these policies, please contact our webmaster@chromalox.com who will forward the message to the appropriate person.

  1. The below Chromalox linking trademark/brand identity (the "Logo") may only be used as a link to Chromalox homepage (www.chromalox.com) and for no other purpose. It may not link to other pages on your Web site, or to a third party Web site. You may not give the Logo to anyone else. This agreement also incorporates linking to www.chromalox.com, however, Chromalox prefers that linking be done directly to www.chromalox.com.
  2. You agree and acknowledge that this is not a "trademark license" by which you are in any way using the Logo to indicate origin of any product or service you offer.
  3. You agree not to alter the Logo in any manner, including proportions, colors, elements, etc., or animate, morph or otherwise distort its perspective or two-dimensional appearance.
  4. Do not use any of Chromalox names, logos, designs, slogans, or product trademark, or any other words or codes identifying Chromalox web sites in any "metatag" or other information used by search engines or other information location tools to identify and select sites, without Chromalox express written permission for a particular use.
  5. You agree not to use the Logo on any site that disparages Chromalox or its products or services, infringes on Chromalox intellectual property or other rights, or violates any state, federal or international law. Your use of the Logo must be truthful and not misleading. You agree not to use the Logo to imply any relationship with, or endorsement or sponsorship by Chromalox that is not true.
  6. You agree not to display the Logo in a manner which displays it in a negative light, disparages it, or uses it in connection with immoral materials or any other way that detracts from the good taste and family values represented by Chromalox.
  7. You agree not to use the Logo as a predominant feature on your Web site. This means (at a minimum) that it must appear smaller than your Web page title and your company logo, it may not be displayed larger or more prominently than other company logos on your page, and it should not appear at the top of the page, but rather at the bottom, along the sides, or in some location less prominent than the top.
  8. You agree to display the Logo by itself. You agree not to use the Logo as a feature or design element of any other logo or any other name or trademark. However, subject to these conditions of use, other company logos may appear on the same Web page.
  9. You agree to link only to the home page/first page of this site (www.chromalox.com). Please do not incorporate any content from this site into your site (e.g., by in-lining or framing). Framing or in-lining is an infringement on the Copyright of Chromalox.
  10. Unless required to use more specific trademark attribution language by any license or agreement you may have from Chromalox, you agree to use the following language on the page where the Logo appears or where there are other legal notices:
    "Chromalox, the Chromalox logo and the Chromalox weblink are trademarks or registered trademarks of Chromalox."
  11. Chromalox reserves the right to approve or disapprove the use of the Logo on your Web page (size, surrounding text, etc.) to ensure that it complies with these policies.
  12. This Agreement applies only to Web pages, and not to other uses, such as documentation, product packaging, or other advertising or marketing materials.
  13. You agree and acknowledge Chromalox rights in the Logo and agree not to adopt, use, register, or attempt to register anywhere in the world any logo or trademark confusingly similar to the Logo. You agree that you will not at any time do or cause to be done, or fail to do or cause to be done, any act or thing, directly or indirectly, contesting or in any way impairing Chromalox right, title or interest in the Logo. You agree that use of the Logo shall inure to the benefit of Chromalox. If you happen to obtain rights in the Logo, you agree to give such rights back to Chromalox.
  15. Chromalox reserves the right in its sole discretion to modify or terminate permission to use the Logo at any time. Chromalox reserves the right to take action against any use that does not conform with the terms of this Agreement, infringes any Chromalox intellectual property or other right, or violates other applicable law.

Save the Chromalox logo below and include it in your web site with a link to http://www.chromalox.com.

Chromalox Logo

To save this Chromalox logo image:

  1. Right-Click anywhere on the image.
  2. Choose "Save Image As" or "Save Picture As".
  3. Choose a location to save the image and click "Save".
  4. Include the image on your site and link to http://www.chromalox.com.
Purchase Orders Terms and Conditions

  1. Acceptance. Any previous correspondence, bid, or quote from Seller characterized as an offer is hereby rejected in full, and in such situations this Purchase Order constitutes Buyer's counter-offer. This Purchase Order constitutes Buyer's offer to Seller upon the terms and conditions stated herein and shall become a binding contract to the terms and conditions set forth herein when it is accepted either by Seller's acknowledgment or performance. This Purchase Order expressly limits acceptance to the terms and conditions stated herein. Any additional or different terms or conditions proposed by the Seller are objected to and hereby rejected. Any reference in this Purchase Order to Seller's quotation or proposal does not imply acceptance of any terms or conditions in that quotation or proposal. Upon acceptance, this Purchase Order shall constitute the entire agreement between Buyer and Seller. Except as provided in paragraph 2 hereof, this Purchase Order may not be altered or modified except in writing, duly executed by an appropriate representative of each party.
  2. Changes. The quantities, prices, terms, conditions or other pertinent specifications of the Purchase Order shall not be changed except by Buyer's written authorization. Where the supplies to be furnished are to be specifically manufactured in accordance with drawings and/or specifications, Buyer may, at any time by written order make changes in (i) drawings, designs, or specifications, (ii) method of shipment or packing, and (iii) place of delivery. If any such change causes an increase or decrease in the cost of, or time required for performance of the work under this Purchase Order, an equitable adjustment shall be made in the contract price or delivery schedule or both. Seller shall not suspend performance of this Purchase Order while Buyer and Seller are in the process of making such adjustment. Seller shall submit its claim within thirty days from the date of receipt of notification of change unless said period is extended in writing by Buyer.
  3. Specifications. If the blueprints and specifications are furnished by the Buyer, this Purchase Order shall be based upon such blueprints and specifications. Approval of samples by the Buyer shall not relieve the Seller from strict and full compliance with such blueprints and specifications. Articles or goods not conforming to such blueprints and specifications may be rejected. Where the cost of property, which has become obsolete or excess as the result of any change is included in Seller's claim for adjustment, the Buyer shall have the right to prescribe the disposition of such property. The foregoing rights of the Buyer are not exclusive and shall not limit Buyer's right to avail itself of any other remedy provided by this Purchase order, law or equity.
  4. Payment Not Constituting Acceptance. Payment for any item on this Purchase Order shall not constitute approval or acceptance of such material by Buyer, and Buyer's right of inspection shall survive payment. Seller shall repay Buyer the purchase price of any material found to be defective, not to conform to specifications, drawings or samples or not shipped in accordance with Buyer's delivery schedule and returned to Seller. Rejected material shall be returned at the expense of Seller upon rejection, and Seller shall bear all risk of loss as to rejected material. Buyer may elect to retain rejected material and remedy any defects or nonconformity to specifications, drawings or samples. Cost of affecting such remedy shall be negotiated between the parties, and the price to be paid by Buyer shall be adjusted accordingly. The foregoing rights of the Buyer are not exclusive and shall not limit Buyers right to avail itself of any other remedy provided by this Purchase order, law. or equity.
  5. Delivery - Inventory Control. Deliveries shall be strictly in accordance with the schedule set out or referred to in this Purchase Order and in exact quantities ordered unless otherwise stated in the Purchase order or the Supplier Agreement. The Seller will limit and phase expenditures, incurrence of costs, and purchases and subcontract commitments for raw materials and components in such fashion to ensure continuity of production, and permit performance and completion of each production increment in sequence without creating any unreasonable accumulation of raw materials or components for any production increments. Shipments in excess of quantities or in advance of scheduled delivery dates as shown herein are not to be made without Buyer's written approval. Buyer reserves the right to return, at Seller's expense, any shipments received contrary to these instructions. Costs of premium freight required by the Buyer on past due shipments shall be the responsibility of the Seller.
  6. Packing and Marking. The goods shall be packed by Seller to ensure safe and proper delivery of the goods to Buyer in an undamaged condition. Seller shall be responsible for any loss or damage. The goods shall also be marked and packaged by Seller in accordance with Buyer's instructions and specifications. A packing list shall be included with each shipment.
  7. Risk of Loss. Risk of loss to the goods shall pass to the Buyer when delivered at the delivery point specified by Buyer.
  8. Taxes. All taxes arising out of the transactions shall be borne by Seller except as otherwise described herein.
  9. Warranty. Seller warrants clear title to the goods, free of any lien or encumbrance; and that all goods shall be new, merchantable, of high quality and workmanship and free from defects; shall conform strictly and in all respects with the terms hereof and with the drawings, designs, specifications, descriptions and samples identified in this Purchase Order, and shall be fit for the purposes intended if the purpose is known or reasonably should be known to Seller. These warranties shall run to Buyer, its successors, assignees, customers, and users of the goods. Seller agrees, at its own expense and whenever reasonably requested by Buyer, to furnish and deliver to Buyer satisfactory evidence showing that each of said drawings, designs, specifications, descriptions and samples have been fully and completely complied with and that the goods supplied hereunder fully and completely conform thereto. Seller agrees, at its cost, to immediately replace, repair, grant credit for, or make good, as requested by Buyer, any goods not conforming to the foregoing warrantees. The foregoing rights of Buyer are not exclusive and shall not limit Buyer's right to avail itself of any other remedy provided by this Purchase Order, law, or equity.
  10. Cancellation by Buyer. Buyer reserves the right to cancel this Purchase Order, or any part thereof, at any time, even though the Seller is not in default hereunder, by giving written notice to the Seller. In the event of such cancellation, Buyer shall pay for all goods and services delivered and completed. An equitable settlement shall be arrived at for cost incurred by Seller for goods and materials in process not to exceed the aggregate committed quantity and/or price specified in this Purchase Order. Where cancellation is by reason of termination of a contract of the United States Government under which this Purchase Order has been placed, Buyer will pay the Seller at such time as Buyer is paid by the United States Government. Upon receipt of any notice of cancellation hereunder, Seller shall, unless otherwise directed, immediately discontinue all work in progress and immediately cancel all orders or subcontracts given or made pursuant to this Purchase Order. Exercise by Buyer of the rights of cancellation reserved in this Paragraph shall give rise to no liability on the part of the Buyer except as specified in this Paragraph and shall not have the effect of waiving damages the Buyer might otherwise be entitled to.
  11. Default. In the event of any bankruptcy or insolvency proceedings involving Seller, or in the event of the appointment of an assignee for the benefit of creditors or of a receiver, or if Seller is insolvent or fails to perform any provision of this Purchase Order, or so fails to prosecute the work as to endanger performance of this Purchase Order and does not cure such failure within a period of five (5) days (or such longer period as Buyer may authorize in writing) after receipt of notice from Buyer specifying such failure, Buyer may, by written notice to Seller, without any liability whatsoever and without prejudice to any other rights or remedies which Buyer may have under this Purchase Order or in law or equity, terminate, in whole or in part, further performance by Seller of this Purchase Order.
  12. Intellectual Property. The Seller hereby warrants that the goods purchased hereunder and the sale or use of them will not infringe any patent, trademark, service mark, trade secret or copyright. Unless otherwise specifically agreed to in writing, the Seller agrees to indemnify and hold harmless the Buyer, its successors, assignees, and customers and users of its products against any and all loss, damage, liability, costs and expenses including, without limitations, reasonable attorney's fees which may be incurred as a result of or in defending or settling any suit, claim, judgment or demand involving infringement of any patent, trademark, service mark, trade secret or copyright by the sale or use of the goods purchased hereunder. The Seller agrees that it will, when so requested, provided it is given reasonable notice of the pendency of any such claim or demand, assume the defense of the Buyer, and/or its successors, assignees and customers, and users of its products against any such aforementioned suits, claims or demands.
  13. Indemnification. Seller agrees to protect, defend, hold harmless and indemnify Buyer from and against any and all loss, damage, liability, cost and expense including, without limitation, reasonable attorneys fees which result from any alleged or claimed defect in goods purchased hereunder, whether latent or patent, including allegedly improper construction and design, or from the failure to such goods to comply with specifications, or with any express or implied warranties of Seller or arising out of the alleged violation of any statute, ordinance, administrative order, rule or regulation connected with the manufacture or sale of such goods, including but not limited to the Federal Occupational Safety and Health Act of 1970, as amended. At Buyer's request, Seller shall obtain and maintain during the life of this agreement at its expense, product liability insurance, with a vendor's endorsement in such form and amount, and in such company, as may be approved by Buyer in writing. Satisfactory evidence of such insurance shall be submitted to Buyer upon request. For the purpose of this paragraph, "goods" shall be deemed to include any packaging supplied by Seller.
  14. Assignment. This Purchase Order or any portion of this Purchase Order or any duty or right herein or any claim arising hereunder shall not be assigned by the Seller without the prior written consent of the Buyer. Nor may this Purchase Order be assigned by operation of law or a merger or judicial sale or otherwise, without the prior written consent of Buyer. Any unauthorized assignment or attempted assignment by Seller shall constitute a material breach of this agreement. This Purchase order may be assigned by Buyer.
  15. Sub-Contracting. Seller shall not sub-contract all, or substantially all of the work of the work of this Purchase Order without written approval of Buyer, with the exception of procurement of raw materials or standard commercial parts.
  16. Waivers. Failure of Buyer or Seller to insist on performance of any of the terms and conditions or requirements of this Purchase Order shall not be construed as a waiver of such terms, conditions, or requirements and shall not affect the right of either party thereafter to enforce each and every term, condition, or requirement hereof.
  17. Labor Disputes. Neither party shall be held responsible for any delay or failure in performance hereunder caused by acts of God, war, riots, fire, explosion, flood, strike, lock-out, injunction, governmental laws or regulations, or any other cause beyond the control of such party, preventing the manufacture, shipment, acceptance, or use of the goods; provided that, the party who is affected or threatened by such event immediately notifies the other party of the nature and estimated effect upon its performance hereunder. At Buyer's option, the period specified for delivery of goods hereunder shall be extended by the period of delay occasioned by any such cause, and deliveries omitted shall be made during such extension, or the total quantity shall be reduced by the deliveries affected by the suspension of such performance, but the balance of the Purchase Order shall otherwise remain unaffected. Buyer shall have the option to terminate this Purchase Order without liability to Seller if the period of suspension exceeds or is expected to exceed thirty (30) days. In the event of allocation by Seller as a result of the foregoing, Seller shall allocate its total available supply of goods among Buyer and Seller's regular customers on a fair and equitable basis.
  18. Compliance With Laws. Seller represents and warrants that no applicable national, state, or local laws or regulations have been or will be violated in the manufacture, sale or delivery of goods sold or services provided. Seller further agrees to comply, when applicable, with the provisions of the U.S. Fair Labor Standards Act of 1938, and all amendments thereof, and Subparagraphs 1 through 7 Section 202 of Executive Order 11246, and the applicable provisions of 41 C.F.R. Chapter 60, the texts of which are hereby incorporated by reference. If any of the goods hereunder are purchased for incorporation into products sold under a Government contract or subcontract, the terms required to be inserted by that contract or subcontract shall be deemed to apply to this order. All certification requirements specified in the contract or of which the Seller has knowledge shall be complied with. Seller agrees to furnish Buyer a certificate of compliance with any such laws and certification requirements in such form as may be requested by Buyer.
  19. Right of Entry. Buyer reserves the right to enter Seller's facilities, and that of their sub-tier suppliers to review parts, processes, tooling, equipment, and related paperwork with adequate notice to Seller for review of contracted work. This right will be extended also to Buyer's customers and the Government under Federal Acquisition Regulations, based upon requirements by said parties to review pertinent information.
  20. Occupational Safety & Health Act. All items supplied under the terms of this Purchase Order shall be certified by Seller to be in compliance with requirements and standards of the Federal Occupational Safety & Health Act of 1970, as amended. In addition, where required, hazardous material data sheets will be supplied on all applicable products. Failure to Buyer to contest a citation resulting from non-compliance of these items will not relieve the Seller of liability under this warranty.
  21. Remedies. No remedy herein provided shall be deemed exclusive of any other remedy allowed by this Purchase Order, law or equity.
  22. Proprietary Rights. Seller agrees that Buyer's designs, specifications, formulas, and manufacturing information are proprietary data and shall not be utilized for purposes other than those intended in the Purchase Order.
  23. Buyer-Owned Property. Unless Buyer and Seller otherwise agree in writing, the following provisions shall apply to any tools, tooling, patterns, equipment, materials or other properties used in the manufacture of goods for Buyer, or in the performance of this Purchase Order, that are either supplied to Seller by Buyer, or have been acquired by Seller and specifically paid for by Buyer. All such properties shall hereafter be referred to as Buyer-owned.
    1. Seller shall have the right to use Buyer-owned property without payment for usage as required in the performance of this Purchase Order or other work for Buyer, but shall not use Buyer-owned property in the performance of any other work without prior written approval of the Buyer. Title to all Buyer owned property shall at all times remain with Buyer. Title to such property that is procured or manufactured by Seller for Buyer shall be fully vested in Buyer upon payment for same by Buyer.
    2. Seller shall take necessary measures to preserve Buyer's title to Buyer-owned property, free of all encumbrances. Buyer retains the right, in addition to other rights provided by law, to enter Seller's premises and remove Buyer-owed property with or without a court order.
    3. Seller shall, on written request of Buyer, properly pack and ship Buyer-owned property to such destination as designated by Buyer.
    4. Seller shall at its expense, perform all maintenance work, repairs, and replacements necessary with respect to applicable Buyer-owned property so that such property remains suitable for the use intended.
    5. The risk of loss or damage to all Buyer-owned property shall be left with Seller from the time that such property is delivered to Seller until that property is removed from Seller's place of business as directed by Buyer in writing. Proof of adequate insurance coverage on Buyer-owned property shall be provided to Buyer by Seller upon written request of Buyer.
    6. Buyer shall not be liable for loss, damage, detention or delay resulting from causes beyond its control with respect to any Buyer-owned property to be delivered to Seller by Buyer.
    7. Seller shall assume and shall protect, defend, hold harmless and indemnify Buyer against any and all liability, including reasonable attorneys fees, for damaged property or injury to, or death of any persons arising, from or incidental to the presence of, or use of Buyer-owned property, whether such damage, injury or death is caused by defects in the property, negligence in the use thereof, or otherwise.
    8. Seller shall, upon receipt of written request, provide Buyer with a current listing of Buyer-owned property in its or its subcontractor's possession, indicating complete descriptions, quantities, and property conditions.
  24. Chemical Substances. Seller warrants that each chemical substance sold hereunder shall, at the time of sale, transfer or delivery, be on the list of chemical substances compiled and published by the Administration of the Environmental Protection Agency pursuant to 15 U.S.C.A. Section 2607.
  25. Price. This order may not be filled without Buyer's consent at a higher price than last requested by or charged by seller. If the price is not stated in this order, it is agreed that the goods shall be billed at the price last requested, or billed at the prevailing market price, whichever is lower.
  26. Delivery Terms. Unless otherwise stated in the Purchase order or the Supplier Agreement, delivery term shall be F.O.,B Buyer's facility. Title, risk of loss and damage responsibility to insure shall pass from Seller to Buyer upon delivery at Buyer's facility.
  27. Payment Terms. Unless otherwise stated in the Purchase Order or Suppler Agreement, payment shall be Net 60 from the date the goods are received at Buyer's facility.
  28. Governing Law and Forum. This Purchase Order shall be governed and construed in accordance with the laws of the Commonwealth of Pennsylvania. All disputes arising out of this Purchase order, including but not limited to any breach or enforcement of this Purchase Order and/or any terms thereof, shall be brought in a state or federal court having jurisdiction over the parties and/or dispute, which court shall be located in Allegheny County, Pennsylvania or in the U.S. District Court for the Western District of Pennsylvania.
  29. Inspection. Seller shall provide Buyer with copies of all Seller inspection and test reports for the goods. Buyer shall have the right to inspect and test the goods received from Seller to determine if the goods conform to Buyer's instructions, drawings, and specifications. Any non-conforming goods will, at Buyer's election either be returned to Seller, freight collect, FOB Buyer's facility, or repaired by Seller, at Seller's sole cost and expense, at a location specified by Buyer within 5 days of a request for repair by Buyer. Seller shall provide to Buyer a Returned Goods Authorization (RGA) within 24 hours after notification by Buyer of non-conforming goods. Seller shall provide buyer with new replacement goods, FOB Buyer's facility, within ten days after notification of the non conforming goods. Seller shall assume all freight costs and any sales/use tax associated with the replacement goods. For purposes of this agreement, non conforming be deemed delivered on time, unless replacement goods are delivered within the on time period applicable to the original purchase order.
  30. Limitation of Liability. In no event will Buyer be liable to Seller for any incidental, indirect, punitive, exemplary, consequential or liquidated damages of any nature whatsoever.
  31. Customs Clearance. For orders destined for Buyer's Mexico facility Seller will provide appropriate documentation for customs clearance into Mexico. These documents include, but are not limited to: NAFTA Certificate of Origin, Material Safety Data Sheets (for chemicals), Chemical Composition (for metals) and invoice or packing slip containing the Chromalox Purchase order number, Chromalox part number, complete description of goods, unit price, extended price, quantity, unit of measure, gross weight, number of packages, country of origin , Seller tax ID number and INCOTERM.
  32. Entire Agreement. These terms and conditions, any other special conditions contained in the schedule, and any specification or other documents referenced in the schedule hereto constitute and represent the complete and entire agreement between Buyer and Seller and supersede all previous communications, either written or verbal, with respect to the subject matter of this Purchase Order. Seller's request for exceptions to Buyer terms and conditions must be submitted to the Buyer in writing. Additions to, deletions from, or modification of Buyer terms and conditions shall not apply unless specifically accepted by the Buyer in writing.
  33. UNITED STATES EXPORT CONTROLSProducts, technical data/technology, and services of Chromalox, Inc., its subsidiaries, and distributors are subject to the export control laws and regulations of the United States.  Diversion contrary to U.S. law is prohibited.  Buyer acknowledges that Products, and the direct product thereof, must not be exported or re-exported, directly or indirectly (including via remote access) under the following circumstances: (i) to Cuba, Iran, North Korea, Sudan, or Syria, or any national of these countries; (ii) to any person or entity listed on any U.S. government denial list, including but not limited to, the U.S. Department of Commerce Denied Persons, Entities, and Unverified Lists, http://www.bis.doc.gov/index.php/policy-guidance/lists-of-parties-of-concern/denied-persons-list, the U.S. Department of Treasury Specially Designated Nationals List, http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx, and the U.S. Department of State Debarred List, http://pmddtc.state.gov/compliance/debar.html; (iii) to any entity when Buyer knows, or has reason to know, the end use of the Product is related to the design, development, production, or use of missiles, chemical, biological, or nuclear weapons, or other un-safeguarded or sensitive nuclear uses; and (iv) to any entity when Buyer knows, or has reason to know, that an illegal reshipment will take place.
  34. ANTIBOYCOTTU.S. antiboycott laws require U.S. firms to refuse to participate in foreign boycotts that the United States does not sanction.  Chromalox will not and cannot support or participate in any foreign boycott contrary to U.S. regulations or U.S. policy

Routing Guide

Inbound Routing Guide

All shipments to any Chromalox facility that is not freight allowed must be FREIGHT COLLECT unless specifically arranged otherwise on a per event basis. Chromalox will deduct all unauthorized prepaid freight charges that appear on supplier invoices or will debit suppliers account for unauthorized Collect shipments.

Shipments weighing between 1 and 120 lbs. must be shipped UPS Ground collect. UPS Ground discrete account number based on Chromalox Location are:

Chromalox LocationUPS Account Number
1347 Heil Quaker Blvd
La Vergne, TN 37086
Please contact Chromalox Procurement
2150 North Rulon Blvd
Ogden , UT 84404
Please contact Chromalox Procurement
710 Briggs Dr
Albany, WI 53502
Please contact Chromalox Procurement
734 West Belloit
Orfordville, WI 53576
Please contact Chromalox Procurement
423 West Plum
Edinboro, PA 16412
Please contact Chromalox Procurement
103 Gamma Dr Ext.
Pittsburgh, PA 15238
Please contact Chromalox Procurement
Chromalox Inc
c/o Border transfer Service
13512 North Unitec Dr.
Unitec Industrial Park
Laredo , TX 78045
Please contact Chromalox Procurement

Shipments over 120 lbs. (LTL Shipments - Freight Collect)

  • Shipments to Chromalox Facilities located in PA,WI and UT. Permitted Carriers are: Roadway, UPS Freight.
  • Shipments to Chromalox Facilities located in TX, TN. Permitted Carriers are: Roadway. Do not use UPS Freight.

Expedited Shipments

If you have been asked to ship via an expedited mode (Air, Express, Courier) please check with your Chromalox contact to verify correct Ship Via and account numbers. ALL AIR SHIPMENTS THAT ARE NOT "ALLOWED" MUST BE "FREIGHT COLLECT".

Any deviation from this routing guide will be at supplier expense

Terms and Conditions of Sale
  • effective July 3, 2014
  1. GENERAL - Chromalox, Inc. (and any assignee thereof) is herein referred to as the “Seller” and the customer or person or entity purchasing products (“Products”) from Seller is referred to as the “Buyer.” These Terms and Conditions, any price list or schedule, quotation, acknowledgment or invoice from Seller relevant to the sale constitute the complete and exclusive statement of the terms of the agreement (“Agreement”) governing the sale of Products by Seller to Buyer. Buyer’s acceptance of the Products will manifest Buyer’s assent to these terms and conditions. Seller reserves the right in its sole discretion to refuse orders.

  2. PRICES AND TAXES - All prices are subject to change by Seller without notice. All prices specified herein are exclusive of any costs of any sales, use, value added, excise, gross receipts, business and occupation or similar present or future taxes imposed by any governmental body on the sale, delivery, use or other handling of the Products or in connection with any related or contemplated transactions, which are to be borne by Buyer.

  3. EXCUSE OF PERFORMANCE - Seller is not responsible for non-performance or delays in performance due to acts of God; war; epidemic; fire; flood; weather; sabotage; strikes or labor disputes; civil disturbances or riots; governmental requests, restrictions, allocations, laws, regulations, orders or actions; unavailability of or delays in transportation; default of suppliers; equipment breakdown or malfunction; unforeseen circumstances; acts or omissions of Buyer; or any events or causes beyond Seller’s reasonable control. Deliveries or other performance may be suspended for an appropriate period of time or canceled by Seller upon notice to Buyer in the event of any of the foregoing, but the balance of the Agreement will otherwise remain in effect.

    If Seller determines that its ability to supply the total demand for the Products, or to obtain material used directly or indirectly in the manufacture of the Products, is hindered, limited or made impracticable due to causes set forth in the preceding paragraph, Seller may allocate its available supply of the Products or such material (without obligation to acquire other supplies of any such Products or material) among itself and its purchasers on such basis as Seller determines to be equitable without liability for any failure of performance which may result therefrom.

  4. LIMITED WARRANTY - Subject to the limitations of Section 5, Seller warrants that the Products manufactured by Seller will be free from defects in material and workmanship under normal use and regular service and maintenance for a period of one (1) year from the date of shipment of the Products by Seller, unless otherwise specified by Seller in writing. Products purchased by Seller from a third party for resale to Buyer will carry only the warranty extended by the original manufacturer. THE WARRANTY SET FORTH IN THIS SECTION 4 AND THE WARRANTY SET FORTH IN SECTION 6 ARE THE SOLE AND EXCLUSIVE WARRANTIES GIVEN BY SELLER WITH RESPECT TO THE PRODUCTS AND ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHETHER OR NOT THE PURPOSE OR USE HAS BEEN DISCLOSED TO SELLER IN SPECIFICATIONS, DRAWINGS OR OTHERWISE, AND WHETHER OR NOT SELLER’S PRODUCTS ARE SPECIFICALLY DESIGNED AND/OR MANUFACTURED BY SELLER FOR BUYER’S OR ANY OTHER PERSON’S USE OR PURPOSE.

    This warranty does not extend to any losses or damages due to misuse, accident, abuse, neglect, normal wear and tear, corrosion, moisture, Buyer’s or any other person’s negligence, unauthorized modification or alteration, use beyond rated capacity, unsuitable power sources or environmental conditions, improper installation, repair, handling, maintenance or application or any other cause not the fault of Seller, and, unless otherwise specified by Seller in writing, Seller has no duty to install, inspect, observe, advise and/or warn as to the Products, or as to any other products or conditions located on Buyer’s property or work site, at the time of sale, delivery, or otherwise. To the extent that Buyer or its agents has supplied specifications, information, representation of operating conditions or other data to Seller that are used in the selection or design of the Products and the preparation of Seller’s quotation, and in the event that actual operating conditions or other conditions differ from those represented by Buyer, any warranties or other provisions contained herein which are affected by such conditions are null and void.

    If within thirty (30) days after Buyer’s discovery of any warranty defects within the warranty period or within ten (10) days after shipment for quantity discrepancies, Buyer notifies Seller thereof in writing, Seller shall, at its sole option, repair, correct or replace F.O.B. point of manufacture, or refund the purchase price for that portion of the Products found by Seller to be defective or missing. Failure by Buyer to give such written notice within the applicable time period is deemed an absolute and unconditional waiver of Buyer’s claim for such defects or shortages. Products repaired or replaced during the warranty period will be covered by the foregoing warranty for the remainder of the warranty period or ninety (90) days from the date of shipment, whichever is longer.

    If Products are used as component parts by Buyer, it is Buyer’s responsibility to abide by all instructions and warnings provided to Buyer by Seller and to pass such instructions and warnings on to purchasers and end users of Buyer’s finished products. Buyer shall ensure that (i) the Products are used only for the purposes and in the manner for which they were designed and supplied, (ii) that all persons likely to use or come into contact with the Products receive appropriate training and copies of applicable instructions and documentation supplied by Seller, (iii) all third parties who use or may be affected by or rely upon the Products are given full and clear warning of any hazards associated with them or limitations of their effectiveness and that safe working practices are adopted and complied with, (iv) any warning notices displayed on the Products are not removed or obscured, (v) any third party to whom the Products are supplied agrees not to remove or obscure such warning notices.

    Except for Buyer’s express warranties under this Section 4 and Section 6, Buyer assumes all other responsibility for any loss, damage, or injury to persons or property arising out of, connected with, or resulting from the use of Products, either alone or in combination with other products/components, and shall indemnify, defend, and hold Seller harmless for any such loss, damage or injury.


    The term “consequential damages” includes, but is not limited to, loss of anticipated profits; business interruption; loss of use, revenue, reputation or data; costs incurred, including, without limitation, costs for capital, fuel, or power; loss or damage to property or equipment; and environmental clean-up. Any action arising hereunder or relating hereto, regardless of the form of the action (whether based in law, equity, contract, infringement, negligence, strict liability, other tort or otherwise), must be commenced within one (1) year after the date of shipment or it shall be barred.

    Unless otherwise specified by Seller in writing, it is expressly understood that any technical advice furnished by Seller with respect to the use of the Products is given without charge, and Seller assumes no obligation or liability for the advice given or not given, or results obtained, all such advice being given and accepted at Buyer’s risk.

    Buyer expressly acknowledges and agrees that Seller has set its prices and entered into the Agreement in reliance upon the limitations of liability and other terms and conditions specified herein, which allocate the risk between Buyer and Seller and form a basis of this bargain between the parties.

  6. PATENTS - Subject to the limitations of the second paragraph of Section 5, Seller warrants that the Products sold, except as are made specifically for Buyer according to Buyer’s specifications, do not infringe any valid United States patent or copyright in existence as of the date of shipment. This warranty is given upon the condition that Buyer promptly notify Seller of any claim or suit involving Buyer in which such infringement is alleged and cooperate fully with Seller and permit Seller to control completely the defense, settlement or compromise of any such allegation of infringement. Seller’s warranty as to use patents only applies to infringement arising solely out of the inherent operation, according to Seller’s specifications and instructions of such Products. In the event such Products are held to infringe such a United States patent or copyright in such suit, and the use of such Products is enjoined, or in the case of a compromise or settlement by Seller, Seller will have the right, at its option and expense, to procure for Buyer the right to continue using such Products, or replace them with non-infringing Products, or modify same to become non-infringing, or grant Buyer a credit for the depreciated value of such Products and accept return of them. In the event of the foregoing, Seller may also, at its option, cancel the Agreement as to future deliveries of such Products without liability.

  7. SPECIAL TOOLING - Notwithstanding any tool, die, or pattern charges, all tooling and related items are and remain the property of Seller.

  8. SHIPMENT AND DELIVERY - Shipments are made F.O.B. Seller’s shipping point. Risk of loss of damage and responsibility passes from Seller to Buyer upon delivery to and receipt by carrier. Any claims for shortages or damages suffered in transit are the responsibility of Buyer and will be submitted by Buyer directly to the carrier. Shortages or damages must be acknowledged and signed for at the time of delivery. While Seller will use all reasonable commercial efforts to maintain the delivery date(s) acknowledged or quoted by Seller, all shipping dates are approximate and not guaranteed. Seller reserves the right to make partial shipments. Seller, at its option, is not bound to tender delivery of any Products for which Buyer has not provided shipping instructions. If the shipment of the Products is postponed or delayed by Buyer for any reason, Buyer agrees to reimburse Seller for any and all storage costs and other additional expenses resulting therefrom.

  9. TERMS OF PAYMENT - Unless otherwise specified by Seller, terms of payment are net thirty (30) days from date of Seller’s invoice in U.S. currency. If any payment owed to Seller is not paid when due, it will bear interest, at a rate to be determined by Seller, which will not exceed the maximum rate permitted by law, from the date on which it is due until it is paid. Seller has the right, among other remedies, either to terminate the Agreement or to suspend further performance under this and/or other agreements with Buyer in the event Buyer fails to make any payment when due, which other agreements Buyer and Seller hereby amend accordingly. Buyer is liable for all expenses, including attorney’s fees, relating to the collection of past due amounts. Should Buyer’s financial responsibility become unsatisfactory to Seller, cash payments or security and/or further assurances satisfactory to Seller may be required by Seller for future deliveries and for the Products theretofore delivered. If such cash payment or security or assurance is not provided, in addition to Seller’s other rights and remedies, Seller may discontinue deliveries.

  10. RETURNS AND CANCELLATIONS - In the event Buyer desires to return Products, prior written approval of an authorized representative of Seller at Seller’s home office located at Pittsburgh, Pennsylvania is required. In the event of approval of a return request, (i) any allowed outgoing prepaid freight costs will apply, (ii) all returns must be shipped freight prepaid at Buyer’s expense, and (iii) Buyer must pay Seller’s return and restocking charge. Buyer may cancel orders only upon reasonable advance written notice and upon Seller’s approval and payment to Seller of Seller’s cancellation charges which include, among other things, all costs and expenses incurred and, to cover commitments made by Seller, a reasonable profit thereon. Seller’s determination of such cancellation charges is conclusive.

  11. GENERAL PROVISIONS - These terms and conditions supersede all other communications, negotiations and prior oral or written statements regarding the subject matter of these terms and conditions. No change, modification, rescission, discharge, abandonment, or waiver of these terms and conditions is binding upon Seller unless made in writing and signed on its behalf by a duly authorized representative of Seller. No conditions, usage of trade, course of dealing or performance, understanding or agreement purporting to modify, vary, explain, or supplement these terms and conditions is binding unless hereafter made in writing and signed by the party to be bound, and no modification or additional terms are applicable to the Agreement by Seller’s receipt, acknowledgment, or acceptance of purchase orders, shipping instruction forms, or other documentation containing terms at variance with or in addition to those set forth herein. Any such modifications or additional terms are specifically rejected and deemed a material alteration hereof. If these terms and conditions are deemed an acceptance of a prior offer by Buyer, such acceptance is expressly conditional upon Buyer’s assent to any additional or different terms set forth in these terms and conditions. If any provision of these terms and conditions is invalid or unenforceable in any circumstances, its application in any other circumstances and the remaining provisions of these terms and conditions are not affected thereby. No waiver by either party with respect to any breach or default or of any right or remedy, and no course of dealing, is deemed to constitute a continuing waiver of any other breach or default or of any other right or remedy, unless such waiver be expressed in writing and signed by the party to be bound. All typographical or clerical errors made by Seller in any quotation, acknowledgment or publication are subject to correction.

    All notices, demands or consents required or permitted under the Agreement will be in writing. Notice is considered delivered and effective when (i) personally delivered; (ii) the day following transmission if sent by facsimile followed by written confirmation by registered overnight carrier or certified United States mail; or (iii) the day after posting when sent by registered private overnight. Notice will be sent to the parties at the addresses as will be given by either party to the other in writing.

  12. APPLICABLE LAW AND FORUM - The validity, performance, and all other matters relating to the interpretation and effect of the Agreement are governed by the law of the Commonwealth of Pennsylvania, without regard to its conflicts of laws doctrines. The U.N. Convention on Contracts for the International Sale of Goods does not apply to the Agreement. The exclusive jurisdiction and venue for all actions arising out of the Agreement, including any amendments or changes thereto, is only in a state or federal court located in the County of Allegheny, Commonwealth of Pennsylvania and Buyer agrees to submit to such jurisdiction and venue.

  13. DRAWINGS - Seller’s documentation, prints, and drawings (“Documents”), including, without limitation, the underlying technology, furnished by Seller to Buyer in connection with the Agreement are the property of Seller and Seller retains all rights, including, without limitation, exclusive rights of use, licensing and sale. Notwithstanding the foregoing, Buyer may use the Documents in connection with the Products.

  14. EXPORT/IMPORT – Buyer agrees that all applicable import and export control laws, regulations, orders and requirements, including, without limitation, those of the United States, and the jurisdictions in which Buyer and Seller are established or from which Products may be supplied, applies to their receipt and use. In no event will Buyer use, transfer, release, import, or export Products in violation of such applicable laws, regulations, orders or requirements.

  15. UNITED STATES EXPORT CONTROLS – Products, technical data/technology, and services of Chromalox, Inc., its subsidiaries, and distributors are subject to the export control laws and regulations of the United States. Diversion contrary to U.S. law is prohibited. Buyer acknowledges that Products, and the direct product thereof, must not be exported or re-exported, directly or indirectly (including via remote access) under the following circumstances: (i) to Cuba, Iran, North Korea, Sudan, or Syria, or any national of these countries; (ii) to any person or entity listed on any U.S. government denial list, including but not limited to, the U.S. Department of Commerce Denied Persons, Entities, and Unverified Lists, http://www.bis.doc.gov/index.php/policy-guidance/lists-of-parties-of-concern/denied-persons-list, the U.S. Department of Treasury Specially Designated Nationals List, http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx, and the U.S. Department of State Debarred List, http://pmddtc.state.gov/compliance/debar.html; (iii) to any entity when Buyer knows, or has reason to know, the end use of the Product is related to the design, development, production, or use of missiles, chemical, biological, or nuclear weapons, or other un-safeguarded or sensitive nuclear uses; and (iv) to any entity when Buyer knows, or has reason to know, that an illegal reshipment will take place.

  16. ANTIBOYCOTT – U.S. antiboycott laws require U.S. firms to refuse to participate in foreign boycotts that the United States does not sanction. Chromalox will not and cannot support or participate in any foreign boycott contrary to U.S. regulations or U.S. policy.
Trademark Registration and Acknowledgements
Trademark Property of Trademark Property of
Alumel ® Hoskins Manufacturing Company Kapton ® E.I. DuPont de Nemours & Company
Chromel ® Hoskins Manufacturing Company Metaray ® Chromalox
Chromalox ® Chromalox Microtherm ® Emerson
Chromasoft ® Chromalox Monel ® INCO Alloys International, Inc.
Constantan ® Hoskins Manufacturing Company Neoflon ® Sumimoto
Dowtherm ® Dow Chemical Company Rapid-Trace ® Chromalox
Fiberglas ® Owens-Corning Corporation Ryton ® Phillips
Finstrip ® Chromalox Teflon ® E.I. DuPont de Nemours & Company
Hastelloy ® Haynes International, Inc. Therminol ® Monsanto Company
INCOLOY ® INCO Alloys International, Inc. U-RAD ® Chromalox
INCONEL ® INCO Alloys International, Inc.  

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  2. Any copy of the document or portion thereof must include this copyright notice.
  3. Chromalox reserves the right to revoke such authorization at any time, and any such use shall be discontinued upon written notice from Chromalox.
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