Signed, Sealed, Delivered: Responsive Service Builds Relationships

chromalox cir 150 w

The Problem

A manufacturer of packaging equipment for the poultry industry was unhappy with their current supplier of water tight elements for use on its machines. Due to a ground wire issue with the water tight seal used on the company’s machines, moisture was getting through the seal during regular wash downs.

The Solution

Chromalox worked with the customer to install CIR cartridge heaters combined with an epoxy and viaton plug to eliminate moisture entering the machines. Chromalox then worked with the company to replace the 3-wire water tight elements with 2-wire water tight elements to eliminate possible future leaks.

Benefits

  • Providing a water-tight heater while being responsive to the customer’s needs helped build a solid relationship during a time when the customer was facing issues with their current supply chain.
  • Chromalox was the only company in the market able to provide an epoxy and viaton plug – and had the ability to turn around fast heat drawings and provide an efficient product in a timely manner.