An Illinois manufacturer of load banks – devices used to apply an electrical load to diesel generators in the field to make certain they are operating properly – was not receiving timely delivery of screw plug and straight tubular heaters from its current supplier. Production slowed. The manufacturer searched for alternate suppliers of this key component.
Chromalox offered lead time on its heaters that was well within the manufacturer’s requirements, allowing them to complete and ship finished goods on-time. The pricing and delivery schedules allowed Chromalox to become the manufacturer’s brand of choice.
- Pricing and delivery created a winning combination for the manufacturer.
- Assured on-time delivery of finished goods improved customer satisfaction for the manufacturer.